Frequently Asked Questions
What shipping options do you offer?
We ship via standard carriers with estimated delivery based on your location. Orders typically ship within 1–3 business days.
Do you offer in-store pickup?
Yes! You can choose in-store pickup at checkout and collect your order at our Fountain Valley store when it’s ready.
How much does shipping cost?
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number to monitor your delivery.
What is your return/exchange policy?
We accept returns and exchanges within 20 days of purchase. Refunds are issued as store credit. Customers are responsible for return shipping costs, but you can also return items in-store for convenience.
Can I exchange an item for a different size?
Yes! Exchanges are allowed within 20 days and are subject to product availability. In-store exchanges are also available.
Are your products available in-store and online?
Yes. Most products are available both in our store at 18170 Euclid St, Fountain Valley, CA 92708 and online.
How do I contact customer support?
You can reach us by phone at (714) 754-6760 during business hours, visit us in-store, or use our Contact Us form online.
Can I change or cancel my order after placing it?
Orders can only be modified or canceled before they ship. Contact our Customer Support team as soon as possible for assistance.