Returns & Exchanges

Returns & Exchanges
Effective Date: August 31, 2026

At Sports Page Soccer Warehouse, we want you to be fully satisfied with your purchase. If you need to return or exchange an item, please review the policy below.

Returns & Store Credit

We accept returns for store credit or exchange only. We do not issue cash or credit card refunds.

  • Returns must be initiated within 20 days of the original purchase date.
  • If returning an item by mail, your return must be received by Sports Page Soccer Warehouse within 25 days of the delivery date. Return date is determined by the tracking scan date at our receiving facility, not the ship date.
  • A valid order number and Return Authorization (RA) number, issued by our team, are required for all returns and exchanges (see "How to Start a Return or Exchange" below).
  • These deadlines are firm. Items received after the applicable window will not be accepted and will be returned to the customer at their expense, or held for 14 days pending customer-paid return shipping before being discarded.

To be eligible for a return or exchange, items must be:

  • Unused and unworn, with no signs of wear, play, odor, or alteration
  • In original, resalable condition
  • In the original packaging
  • With all original tags and labels attached
  • The same item originally shipped to the customer (verified against the order and, where applicable, serial/SKU number)

Original packaging must be returned in its original, undamaged condition. For footwear, the manufacturer's shoe box is considered part of the product packaging and must be returned with the shoes.

  • Do not place shipping labels, tape, or other shipping materials directly on the manufacturer's shoe box.
  • Shoe boxes must be placed inside an appropriate exterior shipping box or other protective shipping packaging when mailed to us.
  • Shoe boxes that are used as the exterior shipping container, have shipping labels or tape applied directly to them, or are returned damaged, crushed, torn, heavily marked, or otherwise unsellable may result in the return or exchange being denied.

All returns are subject to inspection upon receipt. Sports Page Soccer Warehouse has sole discretion to determine whether a returned item meets the eligibility requirements above. Items that do not meet these requirements will not be accepted, will not be issued store credit, and will be shipped back to the customer at the customer's expense.

Exchanges

  • If you would like to exchange an item for a different size, color, or style, you may do so within the 20-day return window, provided the item meets the eligibility requirements above.
  • Exchanges are subject to product availability at the time of processing. If the requested replacement is unavailable, we will offer store credit instead.
  • Only one exchange per original item is permitted; a second exchange request on the same item will be processed as a store-credit return instead.
  • Customers are responsible for return shipping costs to us. A flat $8 shipping fee applies to ship the replacement item for exchanges, unless the exchange is due to our error (see "Damaged, Defective, or Incorrect Items" below). This fee will be charged prior to shipping the replacement, or deducted from any store credit issued in connection with the exchange, whichever applies.

Return Shipping Costs

  • Customers are responsible for all return shipping costs.
  • We strongly recommend using a trackable, insured shipping method. Sports Page Soccer Warehouse is not responsible for return packages that are lost, delayed, or damaged in transit, and store credit will not be issued for items that do not arrive at our facility.
  • Return shipping costs are non-refundable, including on approved returns.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Socks
  • Underwear
  • Final Sale items
  • Customized items, including products with name or number printing, patches, or other personalization
  • Gift cards and store credit

Final Sale Items: Any item marked "Clearance" or "Final Sale" in the product description is final sale. Final sale items cannot be returned or exchanged, and are not eligible for store credit or refund, except in the case of damaged, defective, or incorrect items reported within 2 business days of delivery (see "Damaged, Defective, or Incorrect Items" below). Please review the product description carefully, including size, color, and fit details, before purchasing.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 2 business days of delivery, consistent with our Shipping Policy. Claims submitted after this window will be evaluated under the standard return policy above rather than treated as a shipping/fulfillment error. This applies to all items, including final sale items.

Please include:

  • Your order number
  • A description of the issue
  • Photos of the item, the packaging, and (for incorrect items) the shipping label

We will review the issue and, when applicable, provide a replacement, exchange, or store credit at no additional shipping cost to the customer. This determination is at our discretion following review of the submitted evidence.

How to Start a Return or Exchange

To initiate a return or exchange:

  1. Contact Customer Support at hello@sportspagesoccer.com or through our Contact Us form within the applicable window above.
  2. Provide your order number and the reason for your return or exchange.
  3. Our team will issue a Return Authorization (RA) number and provide return instructions.

Returns sent without a valid RA number, or sent to an address other than the one provided in our return instructions, may be refused or delayed, and any resulting delay counts against the 25-day mail-receipt deadline above. Requesting an RA number does not extend or pause the return window. The item must still be received within 25 days of delivery.

Processing Time

  • Once your return is received and inspected, store credit will be issued within 2-5 business days, provided the item passes inspection.
  • You will receive a confirmation once your return has been processed, including the outcome of the inspection.
  • Store credit does not expire, is non-transferable, and is redeemable only on sportspagesoccer.com.

Policy Exceptions

Return and exchange deadlines, and the eligibility requirements stated in this policy, are final and will not be extended or waived based on customer support conversations, phone calls, chats, or emails, unless confirmed in writing by an authorized representative of Sports Page Soccer Warehouse.

Return Abuse

Sports Page Soccer Warehouse reserves the right to refuse service, deny returns or exchanges, or close the account of any customer found to have a pattern of excessive returns, misuse of the return policy (including but not limited to "wardrobing," item substitution, or repeated claims of damaged/missing items), or fraudulent activity.

Additional Information

  • Returns must be initiated within 20 days of the original purchase date.
  • Mailed returns and exchanges must be received within 25 days of the delivery date.
  • All returned merchandise, including original product packaging, must be in resalable condition and pass inspection.
  • For footwear, the original manufacturer's shoe box must be protected inside an exterior shipping box or appropriate shipping packaging. Do not ship footwear using the manufacturer's shoe box as the exterior shipping container.
  • Returns with damaged, missing, altered, or unsellable original packaging, or that otherwise fail inspection, will be rejected and returned to the customer at their expense, and will not qualify for store credit or exchange.
  • We reserve the right to deny returns or exchanges that do not meet the requirements of this policy.

Thank you for shopping with Sports Page Soccer Warehouse. We appreciate your business and are committed to providing quality soccer gear and a fair, straightforward returns process.