Shipping Information

Effective Date: August 31, 2026

At Sports Page Soccer Warehouse, we are committed to getting your soccer gear to you quickly, safely, and reliably. Please review our shipping policy below for details on order processing and delivery.

Order Processing

All orders are processed within 1–3 business days after being placed.

  • Business days are Monday through Friday, excluding holidays.
  • Most products are in stock and ready to ship.
  • Orders placed on weekends or holidays will begin processing the next business day.
  • Customized products, including personalized jerseys and other items requiring customization, may require up to 7 additional business days for processing before shipping. This additional processing time is in addition to the standard 1–3 business day processing period.

Shipping Methods & Delivery Times

We offer multiple shipping options at checkout depending on your location and carrier availability.

  • Delivery times vary by destination and shipping method selected.
  • Estimated delivery times are shown at checkout but are not guaranteed.
  • We may use carriers such as USPS, UPS, and/or FedEx depending on the shipment.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Package weight
  • Package dimensions
  • Delivery location
  • Selected shipping method

Customers are responsible for any applicable taxes, duties, or import fees.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can use this tracking number to monitor your shipment until delivery.

Order Changes & Cancellations

Orders are processed quickly to ensure fast delivery.

  • Orders may only be changed or canceled before processing begins.
  • Once an order has been processed or shipped, it cannot be modified or canceled.
  • For assistance, contact Customer Support at (714) 754-6760 or via our Contact Us form as soon as possible.

Shipping Restrictions

  • We ship to valid residential and commercial addresses.
  • Some restrictions may apply depending on carrier limitations or destination.
  • We do not guarantee delivery to PO Boxes or APO/FPO addresses.

Address Accuracy

Orders shipped to an address exactly as entered by the customer at checkout are considered correctly shipped. Sports Page Soccer Warehouse is not responsible for non-delivery, delay, or loss resulting from an incorrect, incomplete, or undeliverable address provided by the customer. Re-shipment or replacement costs in this case are the customer's responsibility. Please ensure all shipping information is accurate at checkout.

Split Shipments

In some cases, orders may ship in multiple packages due to product availability or warehouse location. If this occurs, you will receive separate tracking numbers for each shipment.

Damaged, Lost, or Missing Packages

Once a package has been handed to the carrier, delivery is the carrier's responsibility. That said, we want to help resolve any issues — but claims must be reported within the windows below, as carriers require timely claims and we cannot process exceptions after these periods close.

  • Damaged items: Must be reported within 2 business days of the delivery date shown in tracking, with photos of the item, packaging, and shipping label. Claims submitted after this window cannot be honored, as carriers will not accept damage claims past their own filing deadlines.
  • Missing packages (tracking shows "delivered," item not received): Must be reported within 3 calendar days of the delivery date shown in tracking. Before contacting us, please check with neighbors, household members, and your building/leasing office, and confirm the shipping address on file. Tracking confirmation of delivery to the address provided at checkout is considered proof of delivery. We are not able to issue refunds or replacements for packages confirmed delivered by the carrier's tracking system after this window has passed.
  • Lost packages (tracking shows in-transit with no movement, or no delivery scan): Must be reported within 30 calendar days of the ship date. We will file a claim with the carrier; resolution (refund, replacement, or reimbursement) is subject to the carrier's investigation and determination.
  • All claims require the order number and are limited to one resolution per order. We reserve the right to request additional information before processing a claim.

Delivery Delays

Delivery delays may occur due to:

  • High order volume
  • Weather conditions
  • Carrier delays
  • Holidays or peak seasons

These delays are outside of our control, but we will assist in tracking your order.

Shipping Liability

Once an order is shipped and scanned by the carrier, risk of loss transfers to the carrier and, upon delivery confirmation, to the customer. Sports Page Soccer Warehouse is not liable for packages lost, stolen, or damaged after carrier confirmation of delivery, or for claims submitted outside the windows stated above. We will make commercially reasonable efforts to assist with carrier claims but do not guarantee a specific outcome, refund, or replacement.

Policy Exceptions

Delivery windows and claims deadlines stated in this policy are final and are not extended based on customer support conversations, phone calls, chats, or emails, unless confirmed in writing by an authorized representative of Sports Page Soccer Warehouse.

High-Value Orders

Orders above a designated value threshold may require signature confirmation upon delivery. This helps protect both you and us in the event of a delivery dispute.

Additional Information

  • Shipping estimates provided at checkout are not guaranteed delivery dates.
  • For customized products, please allow up to 7 additional business days for processing before the order is shipped.
  • We are not responsible for orders shipped to incorrectly entered addresses.